Mortgage Servicing

Date Recorded: September 3, 2025
Presenter: Ginger McCullough, Manager, Forvis Mazars, LLP

A two-hour webinar that discusses Federal mortgage servicing compliance requirements, including the importance of being a “Small Servicer”.

Financial institutions often focus on origination requirements for mortgage loans—this is understandable given the sheer number and complexity of those rules. However, mortgage loans are subject to servicing rules, as well, of course. These rules regulate how an institution is to collect and process mortgage payments, help troubled borrowers, provide force-placement notices, and correct errors to accounts. Those institutions that qualify as “small servicers” may receive some relief from this provisions.

This webinar will provide an in-depth discussion of the servicing rules that apply to mortgage loans, or closed-end consumer loans secured by a dwelling or residential real property. While we will focus on Truth-in-Lending Act/Regulation Z and RESPA/Regulation X, we also will study other laws that may impact mortgages. We will distinguish between those rules that apply to all servicers and those rules that exempt “small servicers.”

Please note that although the webinar will provide a quick overview of provisions regarding delinquency, the focus will be on servicing generally.  ProBank Education Services also offers another webinar, Past Due or Defaulted Mortgage Loan Borrowers, to analyze specific requirements regarding delinquencies and defaults.

HERE’S WHAT YOU’LL LEARN:

• Mortgage servicing requirements under:
  • Truth-in-Lending/Regulation Z
  • RESPA/Regulation X
  • Flood Insurance
  • Private Mortgage Insurance
  • SCRA

• Periodic requirements, such as:
  • Prompt crediting
  • Periodic statements
  • Escrow statements

• Requirements in certain circumstances, such as:
  • Forced-placement
  • Mortgage and servicing transfers
  • Error resolution and information requires
  • Map changes

• Overview of loss mitigation and successors in interest